Customer Experience is a requirement, not an option.

Our Process

It starts with your idea.

Our process is streamlined to allow the uniqueness of your project to unfold safely, on-time and with suburb quality. We get many questions around the estimate process. We do not give general or “blanket” estimates. We understand each project is unique, no matter how small. We also understand your time is just as important as ours! We want to make sure we have all the details within a respectable timeframe.

It starts with a conversation.

Your idea cannot start unless you take the first steps by emailing or calling us. If your project falls into one of our services, we will schedule an in-house walk thru promptly to create your estimate. The walk-thru appointments usually take 20-30minutes depending on the size of your project. The larger the project the more time the walk thru will take. If it is a new construction or a project which requires electrical drawings, we will review those drawings and capture every detail. We do have 10 years of experience and can help in achieving your perfect lighting, set-up and overall flow of how you will interact with everything-electrical in your home.

The Next Section covers questions we ask you while we complete your walk thru and estimate. It would be great to have these answers ready, if not, do not sweat it. You can always get back with us later on the answer.

WE CAN MAKE IT HAPPEN.

Questions We Ask You

We come to your site to understand your electrical concerns and how you would like them resolve. We will be there to guide you through the solution to ensure city and NEC codes are met for any current or future inspection occurring. We also provide you over a decade of knowledge to enhance your project ideas.

To help in the process, here are some questions we ask so when we conduct the walk thru, you will be ready.

  • This would not just be for electrical! We would like to know the full picture of your project to ensure we are providing you will optimum service. We also do not want to intervene with other projects that are going on at your project site.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

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  • Let us ensure the bill goes to the correct person, the first time.

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The Aikenite Customer Experience

Steps-By-Step

  • STEP 1 Perform Walkthru

    We have learned throughout the years that each electrical project is different. To ensure fair estimation on the scope of work, we require that our team perform a walk thru with you to ensure you gets exactly what you need.

  • STEP 2 We Build the Estimate

    Once we have gathered all the details from the walk thru, we will send you a estimate that will be valid for 30-days. Our policy is this will be the maximum you will be invoiced at the end of your project - no matter what.

  • STEP 3 You Review the Estimate

    We are open to hear from you at this step. We understand budgets and timelines. We would be happy to discuss the estimate with you further. When you agree with the estimate, you will electronically sign the estimate to be placed in the queue to be scheduled.

  • STEP 4 We Schedule the Work

    To be scheduled, it can be either through phone or through text. Our platform allows ease of scheduling by accommodating the way you communicate.

  • STEP 5 We Verify the Material is Ready

    We get to work to ensure your job is kitted and packaged to be sent with the technicians to complete your job on time - the first time.

  • STEP 6 We Perform the Work

    We do what we do best - get the job done with the greatest safety and quality. You will receive a message when we leave our shop and when we finish the job to you are always in the know.

  • STEP 7 We Perform a Walk-Thru with You

    Our favorite part, making sure you are satisfied with the job!

  • STEP 8 Payment

    We have online and in-person payment options. Sometime emergencies happen and you are not ready - do not worry, we have financing available through a third-party company for those emergencies.

WE WANT TO STAND OUT

USING TECHNOLOGY TO STREAMLINE THE PROCESS FOR OUR CUSTOMERS

We have been in your shoes. We had projects where the service provider does not show up, they don’t complete the work correctly, you don’t know when they are coming, or you cannot remember what the past estimate was or when it occurred.

We don’t want you to be in the dark.

We have partnered with an online service that is FREE to our customers called Housecall Pro. You will have access your service portal and see everything. You can look at historical work, current estimates, invoices, make payments and apply for financing if needed. You can also use the portal to communicate with our team for prompt response. When you reach out through the portal we will be able to bring up your profile instantly and be able to understand your concerns, current project or future project. You will be able to see the credit card on file and also join our referral program to receive discount on your next service. This makes your transactions and communication with us seamless.

Let us be your top electrical services by allowing you full access and keeping you in the light.

And do not worry - it us on the other line.