CUSTOMER SERVICE IS A REQUIREMENT, NOT AN OPTION

Living room with brick fireplace, wooden floors, and two black lantern-style pendant lights hanging above a black kitchen island with a built-in sink and black faucet.

STREAMLINED ELECTRICAL SOLUTIONS

OUR PROCESS

It All Starts with Your Idea

Every great project begins with a conversation. Our process is designed to let the uniqueness of your project shine—safely, on time, and with exceptional quality.

We get a lot of questions about estimates. Here’s the truth: we don’t do general or “one-size-fits-all” estimates. Every project is unique, no matter how small, and we respect your time as much as ours. That’s why we make sure we gather all the details before giving you an accurate estimate—always within a reasonable timeframe.

The First Step: Reach Out

Your idea can’t take shape until you take the first step—email or call us. If your project fits within our services, we’ll schedule an in-home walkthrough to create your estimate. Walkthroughs typically take 20–30 minutes, depending on project size. Larger projects may require a bit more time. For new construction or projects needing electrical drawings, we carefully review the plans to capture every detail. With over 10 years of experience, we’ll help you achieve the perfect lighting, layout, and overall electrical flow for your home.

Be Prepared—but Don’t Worry

The next section lists questions we’ll ask during your walkthrough. Having answers ready makes the process smoother, but don’t stress—you can always get back to us later.

Construction worker standing on scaffolding working on ceiling framework of a building under construction with tools and materials scattered around.

WE CAN MAKE IT HAPPEN.

QUESTIONS WE ASK OUR CLIENTS

We’ll come to your site to really understand your electrical concerns and how you want them resolved. Think of us as your guide—we’ll walk you through solutions that meet city regulations and NEC codes, whether it’s for today’s project or a future inspection. With over a decade of experience, we’ll also share ideas and insights to make your project even better.

To make our walkthrough as productive as possible, we’ve put together a few questions for you. Answering them ahead of time will help us hit the ground running and ensure your vision comes to life smoothly.

  • This would not just be for electrical! We would like to know the full picture of your project to ensure we are providing you will optimum service. We also do not want to intervene with other projects that are going on at your project site.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

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  • Let us ensure the bill goes to the correct person, the first time.

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THE AIKENITE CUSTOMER EXPERIENCE

Step-By-Step

  • STEP 1 Perform Walkthru

    We have learned throughout the years that each electrical project is different. To ensure fair estimation on the scope of work, we require that our team perform a walk thru with you to ensure you gets exactly what you need.

  • A calculator displaying the year 2024 on its screen, placed on a dark surface.

    STEP 2 We Build the Estimate

    Once we have gathered all the details from the walk thru, we will send you a estimate that will be valid for 30-days. Our policy is this will be the maximum you will be invoiced at the end of your project - no matter what.

  • Person drawing a signature on a smartphone screen with a stylus, sitting at a table with surfboards and equipment in the background.

    STEP 3 You Review the Estimate

    We are open to hear from you at this step. We understand budgets and timelines. We would be happy to discuss the estimate with you further. When you agree with the estimate, you will electronically sign the estimate to be placed in the queue to be scheduled.

  • Person wearing a denim jacket working on an iMac computer with a colorful schedule or calendar displayed on the screen.

    STEP 4 We Schedule the Work

    To be scheduled, it can be either through phone or through text. Our platform allows ease of scheduling by accommodating the way you communicate.

  • Industrial storage room with shelves containing coils of white, red, black, orange, and blue cables, and spools of wire in the background.

    STEP 5 We Verify the Material is Ready

    We get to work to ensure your job is kitted and packaged to be sent with the technicians to complete your job on time - the first time.

  • A man working on electrical wiring inside a wooden-framed wall. He is wearing a beige cap, a gray T-shirt, and a watch, with various electrical wires and boxes visible around him.

    STEP 6 We Perform the Work

    We do what we do best - get the job done with the greatest safety and quality. You will receive a message when we leave our shop and when we finish the job to you are always in the know.

  • A person's hand holding a pen and checking off items on a to-do list written on graph paper in a notebook.

    STEP 7 We Perform a Walk-Thru with You

    Our favorite part, making sure you are satisfied with the job!

  • A smartphone screen displaying the Google Pay app with a Mastercard credit card interface.

    STEP 8 Payment

    We have online and in-person payment options. Sometime emergencies happen and you are not ready - do not worry, we have financing available through a third-party company for those emergencies.

WE WANT TO STAND OUT

Simplifying Your Experience with Technology

We’ve been in your shoes—dealing with service providers who don’t show up on time, leave work incomplete, or make it impossible to track past estimates and invoices. We know how frustrating it can be to feel left in the dark.

That’s why we’ve partnered with Housecall Pro, a free online service for our customers. Through your personal service portal, you can:

  • Access past work, current estimates, and invoices

  • Make payments or apply for financing

  • Communicate directly with our team for quick responses

  • View the credit card on file and manage your account

  • Join our referral program for discounts on future services

Whenever you reach out through the portal, our team instantly sees your profile, so we understand your concerns, ongoing projects, and upcoming needs—making your experience seamless from start to finish.

With Housecall Pro, you’re always in the loop, and we’re just a click or call away. Let us be your trusted partner for all your electrical needs—keeping you informed, connected, and confident every step of the way.

And don’t worry—it’s always us on the other end of the line.

Housecall Pro logo featuring a stylized speaker icon and the company name in blue text.

ARE YOU AN EXSISTING CUSTOMER?

Click below to be sent to our Customer Portal!